سياسة الإرجاع واسترداد الأموال

Last Updated: 1 November 2026

At Anwar Al Mohammediya Computers, we strive to provide our customers with high-quality products and a satisfactory shopping experience. However, we understand that there may be occasions when a customer wishes to return or exchange a purchased product.

This Return & Refund Policy outlines the conditions and procedures for returning products, requesting exchanges, and obtaining refunds for purchases made through our website.

1. Return and Exchange Period

1.1. Customers may request a return or exchange within 14 days from the date of delivery, subject to the conditions outlined in this policy.

1.2. Customers must provide proof of purchase, such as an order confirmation, invoice, or receipt, when requesting a return or exchange.

1.3. To initiate a return or exchange, customers must contact us using the contact details provided at the end of this policy before sending or bringing any products back.

2. Conditions for Returns and Exchanges

2.1. Products requested for return or exchange must generally be in their original condition, unused, undamaged, and accompanied by their original packaging, accessories, manuals, and documentation.

2.2. Customers are advised to inspect their products upon delivery and report any visible damage, missing accessories, or incorrect items as soon as possible.

2.3. Products that have been used, installed, modified, physically damaged, or mishandled may not qualify for a return or exchange unless the issue is due to a manufacturing defect or another reason covered by applicable consumer protection laws.

2.4. Products with manufacturing defects or faults that are not caused by misuse, improper installation, physical damage, or unauthorised modifications will be assessed for an appropriate resolution, which may include repair, replacement, or refund, as applicable.

2.5. We reserve the right to inspect returned products before approving a return, exchange, or refund, subject to applicable consumer protection requirements.

3. Products Not Eligible for Return

Due to the nature of certain electronic and IT products, some items may be subject to additional return restrictions.

The following products may not be eligible for return or exchange once opened, activated, used, or installed, except where they are defective or otherwise covered by applicable law:

  • Software, operating system licences, activation keys, and digital products.

  • Digital gift cards and prepaid electronic codes.

  • Products with broken security seals or opened packaging where the product's nature makes resale unsuitable.

  • Consumable products, including printer ink, toner cartridges, and similar supplies, once opened or used.

  • Products specifically customised, configured, or ordered according to customer requirements.

These restrictions do not affect any rights customers may have under applicable consumer protection laws.

4. Discounted and Promotional Products

4.1. Products purchased during promotional campaigns, clearance sales, or special discount offers may be subject to specific return conditions.

4.2. Any applicable restrictions will be communicated to customers at the time of purchase.

4.3. Discounted or promotional products that have manufacturing defects or do not conform to the advertised specifications will be handled in accordance with applicable consumer protection laws.

5. Incorrect, Damaged, or Defective Products

5.1. If a customer receives an incorrect, damaged, or defective product, they should contact us as soon as possible and provide the order number along with photographs or other relevant evidence where available.

5.2. We will review the complaint and determine the appropriate resolution based on the nature of the issue, product condition, and applicable consumer protection requirements.

5.3. Where a product is confirmed to be defective or incorrectly supplied, we will arrange an appropriate remedy, which may include repair, replacement, or refund, as applicable.

5.4. Customers should not attempt unauthorised repairs or modifications before contacting us, as this may affect the assessment of the product.

6. Refunds and Payment Methods

6.1. Once a returned product has been received and inspected, we will notify the customer of the outcome of the return request.

6.2. Approved refunds will generally be processed through the original payment method used for the purchase, where possible.

6.3. Refund processing times may vary depending on the payment method, payment gateway, and financial institution involved.

6.4. For card payments, the time taken for the refunded amount to appear in the customer's account will depend on the relevant bank or payment provider.

6.5. Where permitted and agreed upon by the customer, an alternative refund arrangement or store credit may be offered.

7. Delivery and Return Charges

7.1. For returns requested due to a change of mind or personal preference, the customer may be responsible for the applicable return delivery charges, subject to applicable laws.

7.2. Where a return is due to an incorrect, damaged, or defective product attributable to us, the appropriate return delivery costs will be handled by us in accordance with applicable consumer protection requirements.

7.3. Original delivery charges may not be refundable for change-of-mind returns, except where otherwise required by applicable law.

8. Special Conditions for Networking and Electronic Equipment

8.1. Products such as routers, switches, access points, CCTV equipment, network accessories, and other electronic devices should be handled carefully and in accordance with the manufacturer's installation instructions.

8.2. Products that have been installed, configured, mounted, or connected to existing systems may be subject to inspection before a return or exchange is approved.

8.3. Any damage resulting from improper installation, incorrect configuration, electrical issues, misuse, or unauthorised modifications may not qualify for a return or refund unless otherwise required by applicable law.

8.4. Manufacturer warranties may apply to certain products. Warranty claims will be handled according to the applicable manufacturer's warranty terms and conditions.

9. Contact Us

For return, exchange, or refund enquiries, please contact us using the following details:

Anwar Al Mohammediya Computers

Please include your order number and a brief description of the issue when contacting us so that we can assist you efficiently.

We appreciate your business and thank you for shopping with Anwar Al Mohammediya Computers.